Shipping policy

1. Order Processing Time

All orders are processed within [1–3 business days] after payment confirmation.

Orders are processed Monday to Saturday, excluding public holidays in South Africa.

Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

2. Delivery Areas

We currently deliver to addresses within South Africa.

If you are unsure whether we deliver to your location, please contact our support team before placing your order.

3. Estimated Delivery Times

Estimated delivery time after dispatch:

  • Major cities: [2–5 business days]

  • Regional areas: [3–7 business days]

  • Remote locations: up to [7–10 business days]

Please note:

  • Delivery times are estimates, not guarantees

  • Delays may occur during peak periods, promotions, or due to courier issues beyond our control

4. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected delivery option.

From time to time, we may offer free shipping promotions, which will be clearly indicated on the website.

5. Order Tracking

Where tracking is available, customers will receive a tracking number via email once the order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and ensure availability to receive the parcel.

6. Failed Delivery Attempts

If delivery fails due to:

  • incorrect address provided

  • recipient unavailable

  • parcel not collected when required

the customer may be responsible for any re‑delivery fees.

Please ensure your shipping details are accurate at checkout.

7. Delivery Issues

If your order:

  • arrives damaged

  • is missing items

  • appears lost in transit

you must contact us within [48 hours] of delivery confirmation so we can investigate with the courier.

We will work in good faith to resolve verified delivery problems.

8. Risk and Ownership

Risk in the goods passes to the customer upon confirmed delivery at the shipping address provided.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

We are not liable for delays or losses resulting from incorrect address details submitted at checkout.

10. Contact Us

For any shipping‑related questions, please contact:

📧 Aurova.global@gmail.com
Business Hours: Mon–Sat, 8am–6pm SAST