Terms of service

📄 TERMS AND CONDITIONS

(Use on your store — edit the placeholders in [brackets])

1. Introduction

Welcome to Aurova.Shop. These Terms and Conditions govern your use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

Our business operates in accordance with applicable South African laws including the Electronic Communications and Transactions Act (ECTA), the Consumer Protection Act (CPA), and the Protection of Personal Information Act (POPIA).

2. Company Information

Business Name: Ecom X Digital (Pty) Ltd
Email: Aurova.Global@gmail.com
Country of Operation: South Africa

3. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old

  • You have legal capacity to enter into binding contracts

  • You will not use the website for unlawful purposes

We reserve the right to refuse service to anyone for valid operational or legal reasons.

4. Products and Availability

We sell clothing and related apparel through our online store.

We make every effort to:

  • Display products accurately

  • Provide correct sizing information

  • Maintain updated stock availability

However, errors in pricing, descriptions, or availability may occur and we reserve the right to correct them without prior notice.

5. Pricing and Payment

  • All prices are displayed in South African Rand (ZAR) unless stated otherwise.

  • Payment must be received in full before order processing (unless Cash on Delivery is offered).

  • We use secure third-party payment processors.

We reserve the right to cancel any order suspected of fraud or unauthorized activity.

6. Order Processing and Delivery

Processing

Orders are typically processed within [1–3 business days] after payment confirmation.

Delivery

  • Delivery times are estimates and may vary

  • Tracking information will be provided where available

  • We are not responsible for delays caused by couriers or circumstances beyond our control

Risk in the goods passes to the customer upon confirmed delivery.

7. Returns, Refunds and Exchanges

We aim for customer satisfaction and comply with the Consumer Protection Act.

Customers may request a return if:

  • The item is defective

  • The wrong item was received

  • The item is damaged on arrival

Change-of-mind returns (if you allow — optional)

  • Must be requested within 7 days after Delievery

  • Item must be unused and in original packaging

  • Customer may be responsible for return shipping

Refunds are processed after inspection of returned goods.

We reserve the right to refuse returns that do not meet our policy.

8. Quality Assurance and Warranty

We take reasonable steps to ensure all products meet acceptable quality standards.

If a product is found to be defective within a reasonable period after delivery, customers may contact our support team for assessment and possible replacement or refund in line with the Consumer Protection Act.

Normal wear and tear, misuse, or improper care are not covered.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information

  • Ensure someone is available to receive the parcel

  • Use products according to normal intended use

We are not liable for failed deliveries due to incorrect address information provided by the customer.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect or consequential losses

  • Our liability is limited to the value of the product purchased

  • The website is provided on an “as-is” basis

Nothing in these Terms limits rights granted under the Consumer Protection Act.

11. Intellectual Property

All website content including:

  • logos

  • images

  • product descriptions

  • branding

remains the property of Ecom X Digital (Pty) Ltd and may not be used without written permission.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy and POPIA requirements.

We implement reasonable technical and organisational measures to protect customer data.

13. Prohibited Use

You may not use our website to:

  • commit fraud

  • transmit malware

  • infringe intellectual property

  • engage in unlawful activity

We may suspend accounts that violate these rules.

14. Amendments

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.